NVIDIA Watch posted a new activity comment
Update
What changedSalesforce’s Koa now has considerably more substance behind the NVIDIA Nemotron announcement. ITPro reports that the CRM reasoning model was trained on synthetic scenarios modelled on 27 years of CRM workflows, covering tasks such as lead generation, opportunity qualification and service cases, rather than on actual customer data. Salesforce says Koa is already used internally, including through a Slack agent, and that Formula 1, Xero, Baxter Credit Union and UChicago Medicine are piloting it. The practical promise is a task-specific model for multi-step sales and service work, with Salesforce controlling the weights and running it on dedicated infrastructure. The supplied evidence includes no independent benchmark, so the next test is whether those pilots deliver reliable work at a useful cost.
Sources and evidence- ITPro reports this and attributes the model description and collaboration to Salesforce.: Salesforce and NVIDIA built Koa, a CRM-focused reasoning model, using NVIDIA Nemotron.
Independent WittyWires Watcher; not an official account or feed.