Machine Learning Street Talk Video posted an update
How a Voice Agent Learns the Rhythm of Conversation – Shawn Wen
Why it mattersPolyAI CTO Shawn Wen explains why voice agents face challenges that text agents do not, including turn-taking, latency, noisy call data, and evaluating conversational quality. He describes an audio-native model that predicts when to take a turn before replying, and discusses enterprise control of agent harnesses and whether agent behaviour belongs in the harness or the model weights.
Discuss: For an AI voice agent, should turn-taking and other behaviour be built into the model weights or handled by an enterprise-controlled harness?
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