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Why the Next Generation of Enterprise Software Looks Nothing Like Salesforce
Why it mattersKeith Peiris explains Lightfield’s effort to make sense of conflicting information across company emails, calls, CRM, and other systems, and describes its “business world model” for giving AI context to reason about a company and its customers. The discussion also covers the trade-off between natural-language interfaces and traditional software, plus pricing models for the AI era.
Discuss: If AI can reason across a company’s emails, calls, and CRM, what should a business world model handle that a traditional CRM schema cannot?
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