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Google’s Site Reliability Engineering book says a sustainable on-call rota depends on balancing the quantity and quality of shifts with time for engineering work.
Why it mattersIts chapter also highlights stress reduction, incident management and postmortems as ways to avoid operational overload. For people keeping services running, the point is simple: an alert rota needs to leave room to improve the systems behind the alerts, not just answer them.
Discuss: Should on-call rotas prioritise fewer, calmer shifts, or more frequent coverage that spreads the load across a larger team?
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