One signal

The Guardian says firms are increasingly using AI to monitor or assess employees, citing a monitoring system at tech training company Multiverse and automated technology that rates calls at the Co-op.

The paper is asking workers to share their experiences. Its brief account gives little detail about what the systems measure or how their assessments affect staff, so this is a signal of workplace monitoring, not a full picture of either company’s practices. If an employer uses AI to assess staff, should workers have a right to know exactly what is being measured and how it can affect them?

Discuss: Should workers have a right to know exactly what workplace AI measures and how its assessments can affect them, or should employers be free to keep those methods confidential?

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