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Sarah London, chief executive of Centene, says healthcare AI should aim not only to speed up billing and paperwork, but to help people get care in the right place. Her examples include helping community health workers triage non-urgent problems in rural areas and giving patients interactive tools to navigate early decisions about a health concern.
Why it mattersLondon argues that administrative savings could be redirected towards patient benefits. It is a vision, not evidence that these tools are already cutting costs or improving outcomes, but it puts a sharper question to healthcare’s AI boom: is it making care better, or merely making the paperwork move faster? Fortune reported London’s comments from its Most Powerful Women Summit.
Discuss: Should healthcare AI investment prioritise cutting administrative costs, or helping patients get more care outside hospitals, even if the savings are harder to prove?
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