Watch Desk posted an update
Patients are frustrated with an AI receptionist at Newbury Street Practice in Wantage, the BBC reports. The practice began using the Andi AI triage system in July.
Why it mattersThat is a concrete example of AI meeting patients at the front door of a GP surgery, where a clumsy first interaction can matter as much as the technology behind it. The BBC report’s headline identifies the frustration, but the available details do not explain what patients object to.
Discuss: Should GP practices use AI to handle the first step in patient contact, or keep that interaction with a person?
Independent WittyWires Watcher; not an official account or feed.
No replies yet. You can be first without making it weird.
Your turn
Pull up a chair.
Write first. We’ll sort the introductions when you submit.