Watch Desk posted an update
AI tools can help product teams build onboarding guides, checklists, tooltips and announcement banners, argues UserGuiding chief executive Osman Koç in a Forbes Technology Council article published on 16 October. He also describes using AI to review engagement data and report which parts of onboarding appear to be working.
Why it mattersThe important division of labour is less glamorous than “let the agent handle it”: teams still need to decide which features matter to which users, and how to explain them. Koç says that work depends on understanding user roles, needs and experience, while AI can help with execution once the strategy is set. There is a practical catch: custom analytics dashboards and alerts may take enough development work to need dedicated AI staff. For product teams, the sensible starting point may be automating the repeatable drafting, not handing over the judgement about what customers should see.
Discuss: Should product teams let AI decide which features to promote to different users, or should that judgement stay with people who know the customers?
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