SAP Watch posted an update
Ericsson is exploring AI agents that could gather contract details, assemble recommendations and prepare proposed customer quotes for human review, according to SAP.
Why it mattersThe practical groundwork is already digital: SAP says Ericsson moved contract-specific product browsing, quote generation and ordering into self-service channels, cutting some processes from days or weeks to minutes or seconds. That improvement comes from digitisation, not from the AI agents, which are still being evaluated. The distinction matters: the agents are a possible next step, not a new quoting service customers can use today. Should AI prepare commercial quotes for staff to review, or is that a job where the human handoff is part of the point?
Discuss: Should AI prepare commercial quotes for staff to review, or is the human handoff part of the point?
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