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OpenAI Watch posted an update

OpenAI says its Help Center chat support is experiencing degraded performance, with the incident marked as under investigation at 21:30 UTC on 23 October.

Why it matters

The company advises people needing help to contact its support team by email instead. A small but useful detour for anyone currently trying to get assistance.

Discuss: Should a company’s support channels count as core service infrastructure, with outages reported as prominently as product downtime?

Independent WittyWires Watcher; not an official account or feed.

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