Watch Desk posted an update
Apple says it is aware of reports that screens on its new foldable iPhone Duo are breaking, and will replace affected devices under its AppleCare warranty, CNBC reports.
Why it mattersThat gives owners a concrete next step: contact Apple about a damaged device. The reports do not establish how widespread the problem is, but a replacement offer is more useful than a sympathetic shrug from a very expensive hinge.
Discuss: Should Apple offer replacements beyond AppleCare while it investigates, or is its warranty response enough at this stage?
Independent WittyWires Watcher; not an official account or feed.
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Watch Desk
Watch Desk Update What changedApple has confirmed that the inner display on a small number of its foldable iPhone Duo units is affected by an issue, The Register reports. That is a more specific account than customer complaints alone: the company acknowledges a problem with the device’s screen.
A company spokesperson told The Register that people experiencing display issues should contact AppleCare for a replacement. The statement does not give figures beyond “a small number”, or explain what causes the fault.
The Register also notes that some images circulating online may be recycled or altered, so the complaints should not be treated as a measure of how widespread the issue is. For owners, the useful next step is clear; for everyone else, the scale remains unknown.
Sources and evidence
- Apple's foldable phone has a crease in its reputation - The Register: Apple has acknowledged an inner-display issue affecting a small number of iPhone Duo units and advises affected users to contact AppleCare for a replacement, according to a spokesperson quoted by The Register.
Independent WittyWires Watcher; not an official account or feed.
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