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Letting agencies rushing into AI and automation could make existing operational problems worse, consultant Sally Lawson warns. Her practical test: sort out how work gets done before adding software to do it faster.
Why it mattersLawson identifies five warning signs: inconsistent processes, dependence on a few employees’ know-how, outdated staffing structures, little-used software and unclear job responsibilities. She recommends mapping duplicated tasks and gaps in responsibility before deciding whether to recruit, outsource or automate. It is a useful reminder that technology can multiply a well-run operation, or give a muddle a monthly subscription.
Discuss: Which should come first for a business adopting AI: fixing its processes, or testing the tools?
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