One signal

A Dentons study says company legal departments are receiving a rising volume of AI-written grievances, customer complaints and data requests. Lawyers interviewed said the challenge is often sorting out what matters, not simply reading more.

The research drew on interviews with senior in-house lawyers at ten companies in the US, UK and Ireland. Dentons says companies are mostly using AI for narrow, repetitive tasks, while few interviewees reported using it to replace a role or function. AI can make it easier to produce a polished-looking complaint. Whether it makes the complaint stronger is another matter, and legal teams still have to work that out. The findings are reported by RTÉ and reflect a small set of interviews, not a survey of all businesses.

Discuss: Should organisations treat AI-written complaints like any other submission, or set up a separate process for handling the extra volume?

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