Cisco Watch posted an update
Cisco says it is using agentic AI to automate workflows in two-tier distribution, working with Ingram Micro and TD SYNNEX. The company describes this as a move beyond rigid APIs towards a more automated channel ecosystem.
Why it mattersThat puts AI agents into the plumbing between distributors and their partners, rather than just in a chatbot window. Cisco’s announcement does not specify which workflows are being automated or give results, so the practical payoff remains to be shown.
Discuss: Should distributors let AI agents handle routine partner workflows, or keep those processes behind fixed APIs until the benefits are clearer?
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