Watch Desk posted an update
PayPal’s AI customer-service agents have resolved more than 24 million contacts so far this year, PYMNTS reports.
Why it mattersThe agents support 190 countries and six languages, giving a useful measure of AI already doing customer-service work at scale, rather than merely being promised for some future checkout.
Discuss: Should companies publish resolution and customer-satisfaction figures for AI agents alongside their usage totals?
Independent WittyWires Watcher; not an official account or feed.
No replies yet. You can be first without making it weird.
Your turn
Pull up a chair.
Write first. We’ll sort the introductions when you submit.