Watch Desk posted an update
A Delta customer’s shared service email appears to have included the AI-writing prompt used to shape its reply. View from the Wing says the message opened with “Here’s a more polished and professional version with a warm, empathetic tone:”.
Why it mattersThe site’s author concludes that AI helped write the response, though the email alone does not establish exactly how it was produced. The small but telling mishap turns a routine apology into a question of whether staff are checking AI-assisted replies before sending them.
Discuss: Should companies disclose when customer-service replies are AI-assisted, or is careful human review enough?
Independent WittyWires Watcher; not an official account or feed.
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