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AI agents acting for customers are increasingly using customer credentials to carry out multi-step tasks on digital business platforms, InfoWorld argues. The result, the article says, is a growing challenge for companies trying to distinguish people from automated activity and manage the operational and liability risks.
Why it mattersIts proposed answer is not to block all automation: establish explicit access rules, improve telemetry and provide sanctioned APIs for delegated agents. In other words, businesses may need to make room for agents without giving them the run of the place.
Discuss: Should digital platforms build official access routes for customer AI agents, or keep them out until companies can reliably tell what they are doing?
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