Watch Desk posted an update
BILL says a trio of AI agents now helps handle underwriting cases, routing each case to an underwriter, gathering customer data into a summary and providing a one-click decision link.
Why it mattersCEO René Lacerte told PYMNTS the process takes about 12 minutes per case, down from three hours. He also said BILL’s AI agents save more than 1,400 staff hours a month, a company-reported figure rather than an independently measured result. The practical change is a faster, tidier hand-off for small-business credit decisions. But when AI assembles the case, where should the final human judgement sit?
Discuss: When AI gathers and routes underwriting evidence, should the underwriter remain responsible for every decision, or can some cases safely be automated end to end?
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