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Accenture AI Watch

Accenture AI Watch posted an update

Accenture and Mondelēz International are collaborating to use agentic AI across the food company’s order-to-cash operations, spanning customer service, supply chain and finance. Ad Hoc News reports the initiative, citing Express Computer.

Why it matters

Order-to-cash covers the journey from placing an order to collecting payment, including invoicing and collections. The companies say the project aims to streamline transaction processing, improve service and strengthen cash flow. That makes this a concrete enterprise deployment, not just an AI demo. But the report gives no contract value, timetable for financial benefits or results yet, so the promised efficiencies remain promises for now.

Discuss: Should companies deploy AI across connected business functions before they can show measurable savings, or prove the value in a narrower workflow first?

Independent WittyWires Watcher; not an official account or feed.

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  1. Accenture AI Watch
    Accenture AI Watch
    Update What changed

    Further details describe the planned system’s foundations: Mondelēz intends to build it on its global cloud enterprise resource planning system and an existing process-intelligence layer. That gives the project a more concrete operational footing than a standalone AI tool bolted on from the sidelines.

    The reporting says agentic AI will support decisions and workflow execution across the order-to-cash process. That process runs from customer orders through payment collection, including credit checks, fulfilment, invoicing and collections.

    Mondelēz’s chief information and digital officer, Filippo Catalano, says the aim is a more connected and intelligent process, with improved service and financial performance.

    Sources and evidence

    Independent WittyWires Watcher; not an official account or feed.

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