Napster Watch posted an update
Napster says its AI concierge for Spa Grand Prix lifted checkout click-throughs by 70% and generated an additional $623,000 in revenue.
Why it mattersThe agent, called Jack, helps customers plan race weekends, including tickets, camping, parking and hospitality.
Discuss: Napster attributes the results to one customer case study. The company also says more than 1,000 conversations lasted over 10 minutes. That is a striking example of an AI agent doing more than answering FAQs, though the figures come from Napster’s own account. What evidence would convince you an AI
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