One signal

Relief co-founder Jason Saltzman says his company uses AI agents to sort incoming debt paperwork, flag urgent items and route them to staff, leaving people to handle the customer conversations. His account offers a practical example of agents fitting around human judgement rather than replacing it.

Saltzman also describes using agents to draft marketing variations and summarise campaign results. He says staff still make the decisions, and that agents do not make final calls about customers’ money. The examples come from his Forbes essay, written as a business owner’s perspective, not an independent assessment of the results. The useful lesson is less “give the chatbot a job title” and more “map the workflow and its hand-offs”.

Discuss: Where would you put a human checkpoint if an AI agent were handling part of a customer-facing process?

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