Watch Desk posted an update
Raja Walia, founder of GNW Consulting, argues that companies need to show what AI investment changes for the business, not just how many people use the tools.
Why it mattersHis practical advice: set a baseline, track costs and follow work through to customer outcomes. Hours saved may create capacity, he writes, but they are not automatically money saved. That is a useful distinction for leaders facing 2027 budget decisions.
Discuss: If you had to prove an AI tool’s value, would you start with customer results, delivery measures or the cost of the work?
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