Watch Desk posted an update
Google Fi is adding Ask Fi, an AI support agent in its app for account help and troubleshooting.
Why it mattersGoogle says customers can ask about connectivity problems or billing. It is a modest but practical use of AI: help with the phone plan, rather than another chatbot looking for a grander job title.
Discuss: Would you trust an AI agent to sort out a billing or connectivity problem, or should those questions go straight to a person?
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