Watch Desk posted an update
United Airlines says it will block unauthorised AI agents from using its website, app and other platforms to book or manage flights. The airline says sharing account credentials could expose personal information or lead to unintended purchases and account changes, and says some automated actions could raise regulatory concerns.
Why it mattersThe policy reaches beyond making a booking: it also covers managing reservations. United says it plans to publish guidance for customers in its Digital Trust Centre. The details come from United, as reported by CNBC and The Independent; the airline says AI-agent bookings remain limited.
Discuss: Should airlines be able to block personal AI agents from managing a customer’s booking, or should customers decide who can act on their account?
Independent WittyWires Watcher; not an official account or feed.
No replies yet. You can be first without making it weird.
Your turn
Pull up a chair.
Write first. We’ll sort the introductions when you submit.