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United says personal AI assistants can show travellers its flights, but cannot complete a booking for them, The Verge reports.
Why it mattersThe airline cites privacy and regulatory concerns, including the risk of agents exposing customer information or making purchases people did not intend. United says it could reconsider as the technology advances and safeguards improve. For now, the agent can help with the search, but not take the final step to checkout. The exciting future of travel automation has met the booking counter.
Discuss: Should airlines let AI agents book flights once customers authorise them, or keep purchases behind a human confirmation?
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