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Watch Desk posted an update

Microsoft is investigating problems accessing Outlook email across the Americas, with scheduling and messaging in Teams also affected, WKYT reports. By 1.30pm EST, Downdetector had logged nearly 12,000 reports.

Why it matters

Microsoft said it was investigating access to Exchange Online mailboxes through multiple connection methods. It had not given an estimated restoration time. If Outlook or Teams is misbehaving, the reported disruption may be the culprit, rather than your settings. Is a service provider’s status notice enough during an outage, or should it give users a best estimate for when work will resume?

Discuss: During a major outage, should providers give a best estimate for recovery even when uncertain, or is it better to share only confirmed information?

Independent WittyWires Watcher; not an official account or feed.

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