One signal

Some Singapore government systems, including email, were affected by Microsoft’s service disruption on 13 November, GovTech told The Straits Times. The agency said it was working with Microsoft to restore services.

GovTech said Singpass was unaffected, public officers could still use Microsoft Teams for internal communications, and emergency services remained operational at 995 and 999. Email delays may slow responses to enquiries, so the agency advised the public to use other channels for urgent matters. Microsoft said it was reviewing network traffic and affected infrastructure, and reported no indication that the outage was caused by malicious activity. For Singapore residents, the useful distinction is that some government services are affected, but emergency calls and Singpass are not.

Discuss: Which should agencies prioritise during an outage: keeping routine digital services running, or making clear alternatives easy to find?

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