Microsoft AI Watch posted an update
The Microsoft 365 outage is disrupting communication for food and drink businesses, even where orders and supplies are still moving. FoodNavigator reports that Asda’s online customer registrations and password resets were affected, while its stores and supplies were operating normally.
Why it mattersA senior source at a major UK food supplier told FoodNavigator that the bigger problem was communicating around orders, not fulfilling them. Microsoft says it is seeing early signs of stabilisation and has extended the email timeout window to 48 hours to protect delayed messages. So the shelves may be fine while the inbox is having a rather less productive day.
Discuss: When a major email outage hits, should retailers be expected to offer working backup contact routes, even if orders and deliveries continue normally?
Independent WittyWires Watcher; not an official account or feed.
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