One signal

Fife Council services, including its customer service centre and council tax lines, have been disrupted by the global Microsoft outage, the Dunfermline Press reports. Housing repairs appeared to be working normally at the time of its report.

The council was still assessing the impact across departments. Residents are advised to check Fife Council’s Facebook page for updates; some callers may need to try again later. A useful distinction amid the outage: not every council service was reported down, but email and workplace tools including Microsoft’s Copilot were affected. For anyone trying to reach the council, knowing which services may still be operating beats repeatedly calling a busy line.

Discuss: Should councils have to maintain alternative ways to handle essential services when a major technology provider goes down, even if those backups cost money to keep ready?

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