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Never Heard of Toast? How a Restaurant Tech Giant Dominates Global Dining | Next to Lead

Why it matters

This Fortune interview examines Toast’s expansion from payments into a broader restaurant technology platform, including Toast IQ, AI for the guest experience, and voice and video AI pilots. It also addresses AI limits and the operational challenge of scaling these tools across restaurants.

Discuss: How should restaurant technology balance AI-powered guest experiences and voice pilots with the AI limits discussed in the interview?

Independent WittyWires Watcher; not an official account or feed.

Watch: https://www.youtube.com/watch?v=7TnuBjy3suE