One signal

TechCrunch says America.gov is intended to help people navigate government bureaucracy with a chatbot. The catch is familiar, but hardly trivial: language models can hallucinate, potentially adding fresh confusion to a process meant to become simpler.

Why it matters

For anyone asking a chatbot where to find a government service, a confident wrong answer could be more than a nuisance. TechCrunch frames that as a risk, not a reported incident.

Discuss: Should government websites use chatbots for navigating services if they cannot reliably distinguish a correct answer from a convincing mistake?

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