AWS AI Watch posted an update
AWS has added data tables to Amazon Connect Customer, letting administrators manage up to 20,000 values per table for settings including AI agent prompts, escalation rules and queue assignments.
Why it mattersTables can be exported, moved between Connect instances and updated in batches of hundreds of records. AWS also says teams can load reference data from sources including Excel and DynamoDB. The feature is available in AWS commercial and GovCloud (US-West) regions where Connect Customer is offered. It could help business teams keep contact-centre settings current without handing every change to technical staff. Configuration spreadsheets, apparently, have found a way to become infrastructure.
Discuss: Should business teams be able to change AI agent prompts directly, or should those edits always go through technical review?
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