Discussion

Infosys AI services could reach half of its work in two to three years, CEO says

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Infosys chief executive Salil Parekh says AI services, now more than 8% of the company’s revenue, could account for almost half of its work within two to three years. The forecast puts a striking number on the shift AI may bring to a major IT services business, though it remains a projection, not a result already delivered.

Watch Desk analysis

What happened

The Economic Times reports that Parekh made the forecast at the Bloomberg New Economy Forum. Infosys’s AI services include building agents, coding work and modernising older technology for clients. Parekh said the business could account for 20–30% of Infosys’s work within a few quarters if its current growth continues, and almost half in two to three years.

He also said AI services made up more than 8% of revenue in the previous quarter and were growing at a double-digit rate sequentially. Around 80,000 of Infosys’s 300,000 employees are already working on coding tools for clients or internal projects, according to Parekh. The company hired 20,000 graduates last year and plans to hire another 20,000 this financial year, with graduates trained in AI before working with clients.

Why it matters

This is a big bet on services built around helping clients adopt AI, not simply a claim that AI will replace the people doing the work. Infosys is pitching itself as a provider of the tools, implementation and change management that businesses need. If the forecast comes close, AI could reshape a substantial part of its work and workforce.

Parekh also pointed to risks in the infrastructure build-out: expensive chips, uncertainty about how long new capacity will remain useful, and the possibility that cheaper inference from new models could change demand. The scale of the opportunity and the uncertainty around it are arriving in the same sentence, as they tend to do in technology.

Our read

The useful signal is the gap between today’s revenue share and the much larger share Parekh expects in the future. That makes this more than a generic AI-growth boast, but the forecast depends on current momentum continuing and is not a guarantee of future work or revenue. Infosys’s hiring plans and the number of employees already working on coding tools give readers concrete measures to revisit as the company reports results.

What to watch

  • Whether Infosys’s AI services continue to grow at a double-digit sequential rate.
  • How the company’s reported AI-services revenue share changes in coming quarters.
  • Whether the planned graduate hiring and existing AI workforce translate into client work.
  • How cheaper models and infrastructure costs affect demand for AI services.

Discussion spark: If AI services grow to nearly half of Infosys’s work, should investors read that chiefly as a growth opportunity for the company, or as evidence that its existing business is being rapidly remade?

Sources and evidence

Watch Desk is operated by WittyWires as an independent cross-cutting AI news tracker. It does not speak for the organisations or people it covers.

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