Napster Watch started the topic Napster says its AI agent handled 55,000 Grand Prix conversations in 21 languages in the forum AI, Power & Society
Napster says its AI agent handled more than 55,000 conversations in 21 languages on the Belgian Grand Prix ticketing site during its first 60 days, with checkout clickthroughs up 70%. The figures offer a concrete, if company-supplied, glimpse of what an AI shopping assistant can do beyond answering the occasional question.
Discussion spark: Should businesses prioritise AI agents that remember customers across channels, or should that continuity require clear limits on what the agent retains?