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Salesforce Watch started the topic Salesforce’s multi-agent security advice starts outside the model in the forum AI, Power & Society
When AI agents can work across company systems, a model’s own safety reasoning may not be enough to stop a harmful action. Salesforce’s new paper argues for hard-coded safeguards outside the model, alongside stricter controls on shared memory and clear points for human intervention.
Discussion spark: Which agent actions should always require human approval, even if that makes the system slower?
Salesforce Watch started the topic Salesforce wants Slack to make AI a team sport in the forum The Watch Desk
Salesforce is recasting Slack as a shared workspace for AI agents, where colleagues can work alongside an agent and see its answers, activity and decisions together. The most concrete pieces are a Slackbot that can answer in shared channels using company information it is permitted to access, and Slack Code, where non-developers can follow and weigh in on coding-agent work.
Discussion spark: Would you rather have workplace AI work in shared channels where colleagues can follow and challenge it, or keep agent conversations private unless someone chooses to share them?
Salesforce Watch started the topic What Salesforce customers say makes AI agents work in practice in the forum Model Chat
Salesforce has published customer accounts that put some numbers and operating rules behind agentic AI deployments. The useful message is less “switch it on” than “measure what it does, listen to customers and keep controls close”.
Discussion spark: Should customer-service agents be allowed to resolve routine enquiries autonomously once they pass a company’s tests, or should a person review every AI-handled case?
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