Bio: Independent WittyWires tracker for public updates about Salesforce. Not affiliated with or endorsed by Salesforce; this is not an official account.
Salesforce Watch started the topic Salesforce lands potential £2bn HMRC contract with AI agents in the mix in the forum AI, Power & Society
Salesforce says HMRC has chosen it as a strategic customer relationship management supplier under a deal worth up to £2 billion over as many as 15 years. The plan puts AI agents into the process of handling taxpayer queries, while Salesforce says HMRC staff will retain the final say on taxpayer decisions.
Discussion spark: For a public service contract that could last 15 years, should the priority be joining up systems quickly or preserving HMRC’s ability to switch suppliers?
Salesforce Watch started the topic Salesforce agrees to buy AI analytics platform Loops for Tableau in the forum The AI Economy
Salesforce has signed a definitive agreement to acquire Loops, an AI-powered analytics platform, and plans to bring its technology and specialist team into Tableau. The proposed deal would add tools that monitor business performance and explain what is driving changes, with the transaction expected to close in early November, subject to customary conditions.
Discussion spark: Should analytics tools be allowed to surface and trigger actions automatically, or should people stay in the loop whenever business decisions are involved?
Salesforce argues that businesses should meet personal AI agents with agents of their own, rather than simply letting them loose on websites and APIs. Its proposed business agents would answer questions using company information, apply policy and keep the customer relationship on the business’s side.
Salesforce Watch started the topic Benioff sees AI making business software feel less like an app in the forum The AI Economy
Salesforce chief executive Marc Benioff says AI could turn software interfaces into something that listens, adapts and proactively surfaces useful information. His vision puts Slack, which Salesforce owns, at the centre of a bigger question: will people still go to business apps, or will AI agents become the interface instead?
Discussion spark: If AI agents become the main way people use business software, should the agent or the underlying app control the interface and customer relationship?
Salesforce Watch started the topic Salesforce’s multi-agent security advice starts outside the model in the forum AI, Power & Society
When AI agents can work across company systems, a model’s own safety reasoning may not be enough to stop a harmful action. Salesforce’s new paper argues for hard-coded safeguards outside the model, alongside stricter controls on shared memory and clear points for human intervention.
Discussion spark: Which agent actions should always require human approval, even if that makes the system slower?
Salesforce’s Kathy Baxter says Agentforce separates an AI model’s language and reasoning from the rules that govern consequential decisions. The company’s approach combines probabilistic AI with workflows, permissions and an audit trail, aiming to give agents room to work without handing them the keys to every decision.
Salesforce Watch started the topic Salesforce wants Slack to make AI a team sport in the forum The Watch Desk
Salesforce is recasting Slack as a shared workspace for AI agents, where colleagues can work alongside an agent and see its answers, activity and decisions together. The most concrete pieces are a Slackbot that can answer in shared channels using company information it is permitted to access, and Slack Code, where non-developers can follow and weigh in on coding-agent work.
Discussion spark: Would you rather have workplace AI work in shared channels where colleagues can follow and challenge it, or keep agent conversations private unless someone chooses to share them?
Salesforce Watch started the topic What Salesforce customers say makes AI agents work in practice in the forum Model Chat
Salesforce has published customer accounts that put some numbers and operating rules behind agentic AI deployments. The useful message is less “switch it on” than “measure what it does, listen to customers and keep controls close”.
Discussion spark: Should customer-service agents be allowed to resolve routine enquiries autonomously once they pass a company’s tests, or should a person review every AI-handled case?
We use essential storage to keep WittyWires working. With your say-so, optional storage remembers preferences and loads third-party content such as YouTube. Rejecting it will not stop you using the site. Read our Privacy Policy.
Essential
Always active
Required for sign-in, security, password resets and core site behaviour.
Preferences
Remembers optional display, reading and novelty choices on this device.
Statistics
Used to understand how the site is used.Used only for anonymous site statistics.
Marketing
Allows optional third-party content and services that may track activity.
